Account Migration Guide

Published on
14 July 2023

Important Notice: Vacay's New Website & Account Verification

We are excited to announce that we have upgraded our platform to offer you an even better, more intuitive, and secure experience. This upgrade is part of our continuous efforts to advance personalized travel search.

As we transition to our new and improved platform, we need to ensure that all our users' accounts are secure and updated. Due to data privacy and security protocols, we are unable to transfer passwords from our old system. Therefore, we kindly request you to reset your password.

Here's how you can do this

  1. Visit our website (URL remains the same).
  2. Click on the 'Sign In' button.
  3. Click on 'Forgot Your Password?'
  4. Follow the instructions and enter the email address you used to originally create the account.
  5. Paste in the 6-digit code from your inbox and set your new password.

To further strengthen the security of your account, we're also asking all users to verify their email addresses. This is a simple process and a necessary step in our efforts to enhance your account's security, as well as reduce the amount of spam accounts from our platform. Upon sign-in, you'll be instructed to send a quick verification email. Once you confirm, your new account is all set.

If you previously signed up through Google and wish to re-add the connection, click the 'Continue with Google' button under Social Accounts.

In line with our commitment to data privacy, we would like to remind you that you have the right to access, correct, or delete your data at any time. If you choose not to verify your email within 30 days, your account will be deleted automatically. However, you are welcome to create a new account at any time in the future.

If you wish to exercise any of these rights, or if you need any assistance, please reach out to our support team at support@usevacay.com. We are more than happy to assist you.

Thank you for your understanding and cooperation during this transition, and we are excited for you to experience the new and improved Vacay!

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